Report review titled Specsavers Longton - Incompetent as unsuitable. Appointments running way over time, no communication that this was the case. Lack of situation awareness whilst asking for personal information.
Grumpy, disinterested staff verging on rude. Ignorance at its best in display throughout staff. Ran out of time so abandoned my appointment-made specifically to fit in with precious annual leave-will now have to wait a year for more holiday to book at alternative opticians.
Report review titled Absolute shambles as unsuitable. Told no change in lens quality as records showed lower grade lenses last year than I'd paid for. I could not ask for more than returned to expected position for less cost.
Well done Specsavers, Rustington. Report review titled Poor communication rectified by replacement upgraded lenses as unsuitable. Went to Specsavers Motherwell this morning as hubs had stepped on his prescription sunglasses and broken off the arms of them completely After a wee while she appeared back with new arms fitted and we were very happy, saving us having to replace them altogether I then asked how much it was and she said Top class service from Motherwell today.
You don't get this very often and we fully expected to have to pay to have them fixed Well done Motherwell branch! Why don't Specsavers let a punter have an NHS hearing aid without them saying it is useless? Anyway - I bought one of their expensive ones, finally. I had two recent visits to this place, the first was awful mainly due to a very grumpy, very disinterested, very blunt member of staff who made me feel a real nuisance right from the start. I could go on and give examples - but I won't.
The second visit was just the opposite, was made to feel both welcome and important by a cheerful and happy member of staff. If she had one fault it was talking too quickly - but I suspect she was under time pressure. There would have been absolutely no way her colleague could have sold me even a bottle of ear wax remover.
Report review titled Hearing aid as unsuitable. Would have expected SpecSavers to treat customer complaints seriously to retain them. Report review titled No response to complaints as unsuitable. They were running 30 minutes behind on exams but did not explain that, so we were just waiting and waiting. No apology. Both the eye doctor and sales rep were difficult to understand, as one mumbled and the other spoke extremely quickly.
I could find no frames that were suitable, and no one offered to help. Others were getting the kind of help I was needing. This is not how you want to treat customers. I will pay a bit more to be treated with dignity and respect. Report review titled Service has declined as unsuitable. Some companies have their own physical locations or partnered locations for adjustments, or allow limited reimbursements.
If you have an office in mind, a quick phone call can verify their delivery window. Home shipping may also be available, but returning to the office gives your doctor a good chance to check your updated vision and fine-tune your frames.
These days, delivery is about fast, fast, fast. So much of what we buy online is on our doorstep within 2 or 3 business days. So why does a simple pair of glasses take a week or more to show up? The lens-making process starts with a large lens mold, which is then shaved down to fit your exact prescription proportions. The good news is your glasses may not take that long to arrive.
Prescription sunglasses , progressive lenses or glasses with high-power or unusual prescriptions may take a few days longer, given the added complexity of the order. From the fun of shopping for new frames to seeing more clearly with a new prescription — getting new glasses can be a really rewarding experience.
Home Glasses Buying Glasses. By Adam Debrowski. Schedule an exam Find Eye Doctor. More Articles.
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