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Keep the conversation small and regular. We assemble all the feedback into a log of opportunities that we prioritise and act on. We couple that with some key determinants for net promoter score NPS. Right now, our NPS is 68, but we want to get to IRW: Barbeques Galore sells a mix of private-label and third-party brands in stores.
What are your thoughts on the rise of the direct-to-consumer D2C trend, and what are you doing to mitigate any risks from that? Around 90 per cent of our products are private label. We see wonderful growth opportunities in bringing in brands to augment our offer: Traeger and Komado Joe and the ceramic grills. The other thing is, once the customer makes the effort to come into store, that experience has to be really compelling. It simplifies channel management. Over time, the dial has switched back to a strong focus on retail.
Lack of supply is a key driver, in Sydney in particular. The lack of supply is creating artificially high prices in the market. One thing you often hear about is the lack of clarity on how store-to-door and click-and-collect sales are attributed …. So you still need a physical environment to really complete the brand offering. Our footprint is generally between and sqm.
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Street Talk Print article. Apr 8, — 9. Save Log in or Subscribe to save article. Supplied Greenstone has kicked off its pitch with a four-page flyer sent to potential trade and private equity buyers.
Email Sarah at sarah. He has 10 years' experience as a business journalist and worked at PwC, auditing and advising financial services companies. Connect with Anthony on Twitter.
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