They have gotten too big and do not care about customer service. This is not the first issue, just the final issue. Purchased an LG Premier pro 5.
I find this totally unacceptable that qvc would rather lose a long time customer than try to resolve this issue. Should a return count against you? They send wrong size. Item has been used and shipped out as new. Item is not as appeared on tv.
Poor quality. Product you have purchased for years has changed. QVC boasts a 30 day no questions asked policy but that is not true. Falsely leading customers. Easy pay is evil pay. Way too many get sucked in.
What they don't tell you is once returned, they will deduct at least 3X more than the shipping really cost from your refund! I placed an order yesterday from QVC. It said that the order would be on hold for an hour.
After thinking about it, I decided that I really didn't need what I was ordering and could wait until later. I cancelled the order four minutes after making it and have emails to prove it.
I just checked my banking account and it has been charged. When I called QVC, the lady told me there would be a 3 to 5 day wait for the refund. I cancelled within four minutes of making the order. I told her that was unacceptable. Then she just talked over me repeating the same thing over and over.
They want to talk about how great their customer service is. I just want others to be aware. You can't tell me something and then not do it. I thought that was against the law when it comes to a business. I never had any trouble logging onto my QVC account until after I made my first order an order for a Canon camera.
Checking my order status required login information, but I was told my password was incorrect despite the fact that I have my password saved on the app. This is a lawsuit-worthy offense. I noticed all of the one star reviews given to a shopping network that has millions of sales globally and I wanted those who read them to keep it in perspective.
For anyone thinking that these reviews are the norm, I have to object and say they are not. Think about it. How often do people write something nice about any purchase? But if the purchase is not up to expectations, whether realistic or not, complaints are quickly made to anyone who will listen. No company is perfect. My interactions with QVC, as well as family and friends, has been very positive overall.
I've been a customer for over 20 years. I've purchased a variety of items - clothes, makeup. Yes, I have received shipments that weren't correct, but they always made good by them I've never talked to a CSR who wasn't polite and courteous. With any item purchased, you should do your due diligence. Sometimes the price is higher for an item because of the add-ons so keep in mind if you don't want the extras.
I've rarely been disappointed with an item I've purchased because I use good judgement and don't get caught up in the host's enthusiasm. People tend to forget the hosts are paid to sell a product so they have to hype it up even if they don't use it or have one themselves.
Purchased a tablet from QVC called New vision. I was told to return the tablet that exploded completely and cause my kitchen table to have a huge market in it and the phone number is now disconnected. I called QVC to settle this matter and was told numerous times to call the manufacturer even though I told them that they are not in business anymore.
What a disappointment. I will never be ordering from QVC again. I spent thousands of dollars on QVC because the clothes fit well and I like the designers and I have foot pain so the shoes helped but I found out that the items can be bought other places and usually cheaper.
I had to research because they froze my account due to "too many eternal easy pay items" which they push on their TV shows but do not warn the customer that this will happen. You cannot log into your account to see the status on anything or change the easy pay options to a credit card.
So I opened up a different account - same thing again. They will treat you terrible even though you are a good customer. They don't give a crap about the customer at all - now they try to make you believe they do but they don't!
So beware - search for the items on other sites and buy from them instead. You won't get treated like a parasite like QVC treats people!! They shipped an order and then called it back and required it to be sent back to them so I never received the order nor was I told that this happened even though I received an email saying it was shipped and that was it.
Another order never processed and I was never notified why. When you call they are either incompetent or rude!! Again - buyer beware!! It is so unbearable the way extreme subpar thoughtless service has become the norm today. I ordered a laptop from QVC and paid extra for next day delivery. Hours later, the UPS tracking stated the "receiver" returned the product. It hadn't even been delivered yet. How stupid could people be!!! My address on my QVC account is correct.
It was not my doing! This type of horrible brain-dead service has become so normal today. It is so unacceptable. This is the reason I no longer go to grocery stores or any stores in general.
I am so fed-up with brain-dead people working these jobs who have no common sense and who are incapable of processing a single thought! I contacted QVC customer service and as expected, that was a total waste of time.
The maladaptive QVC employee said I could order another laptop. Hell no!!! I'm never ordering another product from QVC! I ordered a Mac Book for my daughter's birthday; after placing the order I realized that the phone app did not display my complete mailing address. Therefore; I called customer service and spoke with a guy by the name of Matthew. During this conversation it was realized that the computer laptop I ordered will arrive to me too late however; if I change the delivery address to my daughter's address she will receive her birthday gift on time.
I later received an email indicating my credit card payment did not go through; I was a little confused because my bank account was charged. And my first order was cancelled; all the while I was never informed that by changing the delivery address would cause the order to cancel and changing the shipping address is considered to be a new order. As a result my daughter will not receive her laptop by her birthday because of the poor customer service and lack of information that was not given by Mathew.
And when I spoke with the supervisor Otha he did not make the situation any better. Very poor customer service; QVC does not care about their customers.
I was not offered or suggested any resolution to this problem. Do not get the credit card.! They are so crooked with this company. They will give you a line of credit and you buy the split billing. Even if you pay your bills on time they will go in a lower the credit on your credit card.
So all the time you are paying on your credit card thinking everything is fine then this is where they get you. They have no more room to put split billing on your credit card because the bank will lower the credit. So they send the remaining to QVC collections. So when you try to work it out they blame the company at the same time QVC blames the credit card. I was looking at some of your articles on this site and I conceive this internet site is real informative!
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